[Home](../../) › [Support](../../support.md) › [Support Policies](../policies.md) › Scope & Limitations of Support Services

# Scope & Limitations of Support Services

> Defines the scope and limitations of our support services.

Canonical: https://postsharp.net/support/policies/scope.html

## Scope

We will:
- Answer your questions related to the use of [supported components](https://postsharp.net/support/policies/components) of PostSharp and Metalama.
- Help you find workarounds for issues you might encounter.
- Make economically reasonable efforts to fix blocking issues.

Unless otherwise specified in the [Entitlement Page](https://store.postsharp.net/account), we do not provide support for:

- Issues that can be resolved by:
  - Using a newer build of the same version.
  - Upgrading to a newer version, if fixing the issue requires significant changes to the older version (at our discretion).
- Using or modifying the software in ways not intended by the documentation or the license agreement.
- Running the software on an [unsupported platform](https://postsharp.net/support/policies/platforms).
- Problems caused by third-party products or technologies, except for [supported platforms](https://postsharp.net/support/policies/platforms) and tools, unless the issue is due to a defect in the supported platform.
- Using low-level APIs of the software, such as libraries starting with:
  - `PostSharp.Compiler`
  - `Metalama.Compiler`
  - `Metalama.Framework.Sdk`
  - `Microsoft.CodeAnalysis`

  These APIs often require advanced knowledge of Microsoft Intermediate Language (MSIL) or the .NET Compiler SDK (Roslyn). 
- Using binaries other than those provided by us.
- Excessive support requests, defined as more than one hour of support time for every $500 spent in the last 12 months, excluding time spent fixing bugs identified by us.
- Submitting support requests without involving senior or qualified software developers. Since we do not have a level-1 support team, all requests are handled directly by senior developers, and we expect the same level of expertise from the requesters.
- Repeatedly submitting support requests without first reviewing the FAQ, documentation, or samples on our support site.
- Attempting to build the software from source code unless you have purchased a subscription that includes source code access.

> **Note**
>
> You can use [advisory hours](https://postsharp.net/support/policies/sla), if eligible, for questions that fall out of the support scope.

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